Frequently Asked Questions (FAQ)
Frequently Asked Questions
We’re here to help! Find answers to our most commonly asked questions below. If you need more assistance, feel free to reach out to us at PAMNacogdoches@gmail.com.
Product & Authenticity
Are your fragrances authentic?
Yes! We only sell 100% authentic, brand-name perfumes and colognes sourced from trusted distributors. No imitations, no knock-offs—just the real deal.
Do you offer sample sizes or testers?
We attempt to offer a variety of sizes for each fragrance. Be sure to check and stay updated if we ever do get any in-stock.
Orders & Shipping
Do you offer free shipping?
Yes! We offer free shipping on all orders over $100 within the continental U.S. Orders under $100 will have a standard shipping fee.
How long does shipping take?
Standard shipping takes 2-7 business days, depending on your location. Need it sooner? We offer expedited shipping options at checkout.
Do you ship internationally?
Right now, we ship within the U.S. only, but we’re working on expanding our reach soon!
How can I track my order?
Once your order ships, we’ll send you a tracking number via email so you can follow your package every step of the way.
Returns & Cancellations
What is your return policy?
We want you to love your fragrance! If you need to return an item, you have 30 days from the date of purchase. Items must be unused, in original packaging, and in the same condition as received. Check out our Return Policy for details.
Can I cancel or modify my order?
Orders can only be modified or canceled before they ship. Email us at PAMNacogdoches@gmail.com ASAP, and we’ll do our best to help!
What if my item arrives damaged?
We’ve got you covered! If your package arrives damaged, email us at PAMNacogdoches@gmail.com with photos of the product and packaging, and we’ll make it right.
Payments & Promotions
What payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover, PayPal, and more for a secure and seamless checkout experience.
Do you offer discounts or promotions?
Yes! We regularly offer special deals and promotions. Follow us on social media and sign up for our email newsletter to stay in the loop.
Store & Customer Support
Where are you located?
Come visit us in person! We’re located at 412 E Main St., Nacogdoches, TX 75965, inside Blue Eyed Coco’s Market Square.
How can I contact customer service?
We’re happy to help! Email us at PAMNacogdoches@gmail.com or call +1 (281) 892-9195. Our team is available Monday-Saturday, 9 AM - 6 PM CST.
Still have questions?
We’re here for you! Email us at PAMNacogdoches@gmail.com, and we’ll be happy to assist.